Technical Operations Analyst
Support staff, coordinate desktop support tasks, manage device lifecycles, and access excellent benefits. Join a truly inclusive workplace for your growth!
Introducing the Technical Operations Analyst Role
This Technical Operations Analyst position at Sky offers an opportunity to become part of a diverse and supportive team. While the specific salary is not listed, it is available upon application, and the job boasts several attractive benefits including a generous pension, private healthcare, and discounted mobile and broadband. This role is permanent, site-based, and promises a rewarding work environment focused on both professional and personal development. Candidates who value stability and inclusivity may find this an appealing prospect.
Responsibilities and Daily Tasks
The Technical Operations Analyst role revolves around supporting staff and the desktop support team through incident and request management. This includes monitoring service queues, communicating with support teams, and ensuring devices are properly reset, imaged, and ready for deployment. Another aspect involves coordinating warranty repairs, handling device returns, and managing the disposal of IT equipment. The position requires familiarity with Windows and Apple devices along with basic troubleshooting and administration skills.
Main Pros of the Role
Sky is recognised for diversity and inclusive workplace values, setting ambitious targets for representation. Employees benefit from a positive work atmosphere, private healthcare, and a top-tier pension. Team members are empowered to be themselves and supported in their growth. The rewards package also includes access to Sky TV and discounted communications services, making it highly attractive.
Main Cons of the Role
The role is entirely site-based, so remote or hybrid work options are not available. Applicants should also be aware that the role includes a criminal background check before hiring. The fast-paced environment and frequent task switching may not suit everyone.
Veredicto final
For prospective applicants seeking a stable, rewarding, and inclusive career in technology operations, this role stands out. While on-site attendance is required, the generous benefits, clear progression, and welcoming work culture make it a strong choice for tech professionals looking to accelerate their career growth in a large, respected company.
