Senior Application Support Officer
A hybrid, 3-month opportunity with strong pay, leadership of a support team, and a focus on robust application support and service improvement.
The Senior Application Support Officer role offers a highly competitive pay rate of £271.57 per day on a full-time, temporary basis for three months. This position is hybrid, providing flexibility, with standard hours from Monday to Friday. The contract is ideal for those seeking immediate impact and professional growth in a rewarding IT environment.
Day-to-Day Responsibilities
This role involves managing a section of the Application Support Team of up to ten staff, leading daily operations and oversight of application support policies and procedures. Key duties include handling helpdesk activities, managing incidents and requests, overseeing system upgrades, and ensuring data quality.
You’ll be responsible for maintaining service levels, supporting data security standards, and ensuring stakeholder satisfaction through effective communication with suppliers and internal parties. Occasional out-of-hours support for upgrades and technical processes may be required.
Key Pros of the Role
One of the main advantages of this position is the strong leadership opportunity it provides, enabling you to manage and mentor a motivated IT team. The hybrid work structure also offers a desirable work-life balance, which appeals to many professionals.
Additionally, you will contribute directly to process improvements and service excellence, gaining exposure to both technical and people-management aspects of IT support.
Potential Cons
As this is a temporary contract position, job security may be limited, with extensions depending on ongoing organisational needs. The role expects a strong commitment, sometimes including out-of-hours work, which could be challenging for those seeking strictly nine-to-five roles.
Balancing service demands with leading a large team may also add extra responsibility and pressure, especially under tight deadlines.
Final Verdict
The Senior Application Support Officer position stands out for those eager to advance their IT support career with leadership responsibilities in a flexible environment. Its market-leading pay and opportunities for process improvement make it an appealing choice for experienced professionals who value impactful work and team leadership.
