Operations Manager – £36,500, Full Time, Excellent Benefits, Community Focus

Day-to-Day Responsibilities

The Operations Manager role offered here is a full-time position with a competitive salary of £36,500 and excellent benefits. The position is with a charitable trust known for valuing the wellbeing of both staff and community. The job involves managing a high-traffic sports facility with diverse activities including tennis, padel, lawn bowls, and more.

On a daily basis, you will be responsible for ensuring all court and pitch programming is efficient and customer service meets high standards. You will closely support the General Manager and often work complementary shifts, providing seamless leadership throughout the week.

You will lead a team of Recreation Assistants and front-line staff, overseeing smooth operations and maintaining health and safety standards. Effective rota management for events and setting up for clubs, tournaments, and holiday camps is a crucial part of your workday.

Managing customer interactions both in person and by email, especially when resolving complaints, is an essential aspect of the job. Flexibility is important, as the role involves both early starts and late finishes along with weekend work.

This position offers a rich blend of operational duties, team management, and hands-on customer engagement, providing a well-rounded management role for ambitious professionals.

Key Advantages

Working for a charitable trust, one of the biggest benefits is the commitment to employee development and community service. You can expect opportunities for professional growth and a supportive workplace atmosphere.

The facility you would be managing already enjoys high year-round occupancy, so you step into a vibrant and dynamic environment. There is the potential to influence and improve programme offerings to a broad demographic.

Potential Drawbacks

Shift patterns include early mornings, late finishes, and weekend rotations. This may not suit everyone, especially those with set schedules or family commitments.

The role demands substantial responsibility, from leading health and safety protocol to handling customer complaints in person. The high expectations and fast pace may be challenging for some candidates.

Final Verdict

For candidates interested in progressing their career within the sports and leisure sector, this Operations Manager role is a fantastic opportunity. It offers a balance of responsibility, growth, and community engagement. Those with a passion for customer experience and leading teams will likely thrive and find the benefits outweigh the challenges.